REQUESTING RMA

To request a return:

Download the Excel file and print it out on your printer. Please complete the "*** TO BE COMPLETED BY CUSTOMER ***" section in the middle of the form and then sign it in the appropriate area. You can then FAX it to (514) 745-0937 or send it to your sales representative via email.

In order to facilitate any returns, Hypertec.ca requests that you contact the RMA department. The procedures above must be followed in order to receive a Return of Merchandise Authorization (RMA) Number. Returns may be refused if received without a valid RMA number reference.

All requests for an RMA# must be made within 30 days of invoice date

Products must be returned to Hypertec.ca within 10 days after receiving the RMA# or may be refused

Please note the following Guidelines to assist you:

SOFTWARE:

OPENED or NON-DEFECTIVE software is not returnable

Unopened software must be returned within 30 days

HARDWARE:

Hardware products must be returned in original packaging with all original contents

Restocking charge will be applied to all non-defective returned products

GENERAL RULES

Please examine product packaging prior to opening for any external damages

If damages are apparent, refuse accepting the product as it will be shipped back to Hypertec.ca

Shipping charges are non-refundable and the customer is liable for loss on all return shipments

Hypertec.ca will incur same type shipping on exchanged products

Note: Hypertec.ca is not responsible for any costs of damages that occur during the shipment of the item being returned. Send returned items by insured and traceable courier.